Política de reembolso

Return & Refund Policy

At ALT1, customer satisfaction is important to us. We carefully prepare our products to ensure quality and accuracy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the issue.

We will review your request and arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

Personalized Products

Our jiu-jitsu belt keychains can be customized with selected belt colors and stripes.

Because these products are personalized, change-of-mind returns may be restricted where permitted by applicable law. This does not affect your statutory consumer rights.

Returns and Cancellations

We respect all applicable consumer withdrawal and cancellation rights, including the 7-day withdrawal period for qualifying online purchases in Brazil and the 14-day withdrawal period for eligible purchases covered by European Union consumer law.

How to Request a Return

Please contact ALT1 using the contact information provided by our store. Include your order number and the reason for your request.

We will provide instructions and information about any applicable return shipping costs.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any consumer rights guaranteed by applicable law.