Termos de serviço

Terms of Service – ALT1

Welcome to ALT1. By accessing our online store or placing an order, you agree to the following terms and conditions.

1. Products and Customization

ALT1 offers jiu-jitsu accessories, including customizable belt keychains.

Customers are responsible for selecting the correct belt colors, stripes, quantities, and personalization details when placing an order.

We carefully prepare each product according to the information provided.

2. Orders and Payments

All prices and available product options are displayed in our online store.

Orders are processed after payment confirmation.

If a product becomes unavailable, we will contact the customer to arrange a suitable alternative or refund.

3. Shipping and Delivery

Orders are shipped from Brazil.

International delivery generally takes approximately 2–3 weeks after dispatch. Delivery times are estimates and may vary due to customs procedures, transportation delays, or local postal services.

Shipping charges are calculated separately unless otherwise specified at checkout.

4. Returns and Refunds

Returns, cancellations, and refunds are handled according to our Return & Refund Policy and applicable consumer protection laws.

5. Product Quality

We aim to provide high-quality products and accurate descriptions.

Due to screen settings and the nature of customized products, minor color variations may occur.

If an order arrives damaged, defective, or incorrect, customers should contact ALT1 for assistance.

6. Intellectual Property

The ALT1 name, branding, product images, designs, and original website content are protected by applicable intellectual property laws.

Unauthorized commercial reproduction or use is prohibited, except where permitted by law.

7. Customer Information

Customers are responsible for providing accurate billing, shipping, and contact information to ensure successful order processing and delivery.

Personal information is handled according to our Privacy Policy.

8. Consumer Rights

Nothing in these Terms of Service excludes or limits consumer rights guaranteed by applicable law.

9. Contact Information

For questions regarding orders, products, shipping, or customer service, please contact ALT1 using the contact information provided on our website.

Thank you for choosing ALT1.